Refund policy

At Coffee Vitaliq, we want our customers to be satisfied with their purchases. This policy explains how returns, refunds, and exchanges are handled.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • Items must be unused, unopened, and sealed

  • Items must be in the same condition as received

  • Original packaging, labels, and proof of purchase (order confirmation) are required

For health, safety, and hygiene reasons, opened or used consumable products cannot be returned.

How to Start a Return

To initiate a return, contact us at:

Email: xbestdealpr@gmail.com

Please include:

  • Your order number

  • The reason for the return

If your return request is approved, we will provide return instructions.
Do not send items back without prior confirmation, as unapproved returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Or incorrect

Contact us at xbestdealpr@gmail.com within a reasonable time. Once verified, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used supplements, food, beverages, or consumable products

  • Items damaged due to misuse

  • Gift cards

  • Clearance or final-sale items

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

Exchanges

If you wish to exchange an item:

  1. Request a return for the original item

  2. Once approved, place a new order for the replacement product

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

Please note that your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since refund approval, contact us at xbestdealpr@gmail.com.